Office of Innovation and Information Technology
IT Help

SharkIT Faculty/Staff Support

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SharkIT provides faculty and staff at Nova Southeastern University with a centralized point of contact for technical support services. Whether the problem is email, online courses, network access, or another technical question, SharkIT is here to assist and troubleshoot with advanced technical support from the Office of Innovation and Information Technologies (OI2T).

Quick Links

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Request a Service
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Knowledge Base
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Report a Technology Issue

Your SharkLink ID is created automatically upon acceptance at NSU. Your SharkLink ID also known as the “username or user” which can be used to access Library DataBases, Password reset, Self-service Banner, Wireless access and other NSU Web applications and portals.

How to create ServiceNow Request (Staff)

Request/Evaluation Devices (also for New Hires) (Monitor, Keyboards, Mouse,...)

  • request evaluation of
    • Desktops, Laptops
    • monitors
    • keyboard and mouse
    • docking station
  • purpose
    • New Employee with no computer
    • New Employee with computer already there
    • If computer system needs to be checked

Equipment Disposal Request

  • properly dispose of technology items such as computers, monitors, and desktop printers

Computer/Technology Move Request

  • submitted a minimum of 72 hours prior to the move date

AV Request Ticket

  • submitted at least 72 hours prior to the start of the event

Audio Visual Training Request

  • Reserve a room via the room reservation system with at least a 48-hour lead time.
  • Submit this training request at least 48 hours prior to the room reservation time.
  • Limit group training to a maximum of five (5) attendees

Ariba On-Demand - create and approve requisitions, receive items, and search the various supplier catalogs to Purchase.

  1. Office supplies 
  2. Software - through the NSU App Store, Ariba, or by request

OIIT APPLICATION FINDER WEBSITE - verify whether NSU has an existing software or application that aligns with your requirements prior to making a purchase

Asset Essentials -  Starting December 2, 2024, previously School Dude

NSU IT Security:

Hours: Monday-Friday, 8:00 a.m. to 10:00 p.m.

Phone: (954) 262-0732

Email: itsecurity@nova.edu

As part of OIIT's ongoing commitment to provide our Students, Faculty, and Staff the tools needed to work efficiently and safely, we are implementing a new feature for all Office 365 accounts: Multi-Factor Authentication (MFA). MFA adds an additional layer of security to your Office 365 account by requiring you to approve each login to your Office 365 account. When signing in to Office 365, after entering your credentials you will be prompted to confirm the login with a number of options, such as:

  • A call to your phone
  • A text message sent to your phone containing a one-time code
  • An approval notification using the Microsoft Authenticator smartphone application

This feature is being implemented to ensure that your account, and your data, in Office 365 remain safe and secure. Here are links that will help you with the new MFA

Mobile Device Security(MDS)

Setting up Citrix MFA (access to Axium, NextGen, ...)

 

Please Note:

According to Clinical Informatics:

  • NextGen / AxiUm are not Citrix compatible on iPads, tablets, or mobile devices. Unfortunately, there is nothing the Clinical Informatics, the Citrix team, or the OIIT team can do to make it "function". There might be no issues for some or in the past and later performance/resolution issues. There is no workaround or permanent fix for issues on those devices.

Instructions on setting up access to your NSU email. To login directly to your NSU email click on SharkMail.

DOWNLOAD:    Office 365

Operating Systems:

In order to access Office 365 resources (e.g. email, calendar, onedrive) on mobiles. NSU requires the use of a Microsoft native application, third party apps are not allowed to access resources. For example you won't be able to check your email unless it is via the Outlook mobile app; third party apps such as Apple Mail, Android Email or Thunderbird are not supported.


NSU Email Online
Access and manage your NSU email through NSU online systems.

Review wireless NSU access options listed below.

  • Wireless (Wi-Fi)
  • Device Registration - Self-Service Device Registration Portal that staff can use to add and manage their own personal devices (i.e. - game consoles, Amazon Alexa, TVs, etc.)
    • Login to the portal using NSU credentials. 
    • Staff may add up to 5 devices to their portal
    • Devices are registered based on their MAC address, and each device will have its own unique Wi-Fi password that is generated automatically upon registration
    • Students may not add computers, tablets, or phones.

Web page is not populating or will not work (Clear Cookies)

Possible reason computer put into Quarantine

 

NSU IT Security:

Hours: Monday-Friday, 8:00 a.m. to 10:00 p.m.

Phone: (954) 262-0732

Email: itsecurity@nova.edu

The Office of Innovation and Information Technology has enabled Multi Factor Authentication (MFA) for access through NSU's SharkVPN services, effective Tuesday, July 16, 2019. 

NSU’s VPN service (SharkVPN) provides a secure connection to the campus network from any location, as long as the device has an Internet connection. SharkVPN can be used to access campus resources securely with a strong encryption, authenticated access to NSU network from external environments, while it proxies your network traffic as NSU.

SharkVPN is an extension of the NSU network and subject to the University’s policies. SharkVPN connections are automatically ended 24 hours after initiation for service and security reasons.

Click on the Setup Guide relevant to your system configuration and if possible, print it out. Follow the step-by-step instructions to set up your SharkVPN.

Map a share-drive on:

Learn how to protect yourself against spam, virus, and hoax threats.

NSU IT Security:

Hours: Monday-Friday, 8:00 a.m. to 10:00 p.m.

Phone: (954) 262-0732

Email: itsecurity@nova.edu

EndNote, GlobalProtect, Procite, Reference Manager research software products locate bibliographic data and create bibliographies for curricula vitae, manuscripts, grant proposals, term papers and other publications.

Quick Guide

Apple TV, Game Consoles and  Streaming  Registration

Select link below:

* Device Registration

Hours of Operation

Monday-Friday, 7:00 a.m. – 7:00 p.m.

Saturday      Closed

Sunday        Closed

Closed on University Holidays
Holiday Schedule

5/26  Closed

7/4    Closed

Phone Students: (954) 262-4357

Toll Free: 800-541-6682
ext. 24357

Phone Staff:  (954) 262-0070

Email: SharkITServices@nova.edu