Behavioral Health Benefits
Note: Behavioral health benefits for employees residing in the U.S. are provided by BlueCross and BlueShield (Excluding Hawaii, which are provided by HMSA). For Puerto Rico employees residing in Puerto Rico, behavioral health benefits are provided by Triple-S and Geo Blue for employees residing in the U.S. Virgin Islands.
At Nova Southeastern University, we believe caring for your mental health is as important as your physical well-being. That’s why we offer a comprehensive range of behavioral health benefits to support you through life's challenges—whether you're managing stress, anxiety, or a more complex condition.
From in-person counseling to virtual care, our benefits help you prioritize your mental wellness.
Insurance Updates
Behavioral health and substance abuse services are covered by your Aetna medical insurance but are managed separately from your regular medical benefits. When seeking care, be sure to use your Aetna card, as your BlueCross and BlueShield (BCBS) card will not be accepted for these services**
- When Will Benefits Be Active?
Behavioral health benefits are activated on the Tuesday or Thursday following your new hire enrollment or once a life event is approved by Human Resources.
- What This Means for You
If your life event is approved on a Friday, Aetna will process the update by Tuesday, and your benefits will be active by Wednesday. (Coverage depends on the documentation submitted for your life event).
** Note: Starting April 1st, 2025 BlueCross and BlueShield will manage behavioral services instead of Aetna. Aetna will only manage employee assistance program (EAP).
Coverage Details
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Deductible and Out-of-Pocket Maximum is shared with your BCBS Medical Plan Benefits
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| All inpatient services require prior authorization. | High Deductible PPO Plan | Preferred PPO Plan |
| Mental Health – Hospital Admission | 30% after deductible | $20% after deductible |
| Substance Abuse – Hospital Admission | 30% after deductible | 20% after deductible |
| Residential Care Focus on evaluating and learning effective ways to cope with the symptoms and impact of the illness. |
30% after deductible | 20% after deductible |
| Inpatient Detoxification 24-hour treatment in a residential or hospital setting for patients who are abusing alcohol or other addictive drugs. |
30% after deductible | 20% after deductible |
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Deductible and Out-of-Pocket Maximum is shared with your BCBS Medical Plan Benefits
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| Employee Assistance Program (EAP) | Up to 6 short-term professional counseling sessions per episode per year. Talk with a licensed clinician regarding stress, relationship issues, grief, etc. - Managed by Aetna | $0 copay |
| Outpatient Services | ||
| Professional Counseling Sessions | Talk with a licensed clinician regarding anxiety, ADHD, depression, mood disorders, trauma, etc. | $15 Copay |
| Psychiatric Medication Evaluation | Evaluation of psychiatric medications. | $15 Copay |
| Applied Behavioral Analysis Therapy | Behavioral health services related to Autism Spectrum Disorder (ASD) diagnosis. | $15 Copay |
| Partial Hospitalization (PHP) | Physician and nursing services, group, individual, family or multi-family group, and other services. | $15 Copay |
| Outpatient Detoxification | Monitoring withdrawal from alcohol or other substances of abuse. | $15 Copay |
| Intensive Outpatient Sessions (IOP) | Planned and structured programs, which may include group, individual, family, and other services. | $15 Copay |
| Able To | Meet virtually with a therapist and coach for an 8-week program for select conditions, including cancer recovery, heart problems, diabetes, depression, pain management, caregiver status, grief/loss, and more. | $0 Copay |
Have Questions?
AETNA Customer Service Line
877-398-5816
- Select Option 1 for the Employee Assistance Program
- Select Option 2 for Behavioral Health
BCBS - 24/7 Essential Advocate Line
855-638-5839
BCBS Customer Service Line
855-258-9029
BCBS - Find a PPO Network Provider
800-810-2583