Frequently Asked Questions
A student counseling professional will help you to clarify problems, set goals and take steps to achieve the goals. The assessment gives your counselor a picture of not only the way you think and feel but also helps them to understand your past history and background that has contributed to how you perceive your surroundings and environment. It is important to know that counseling is a very individual process and the length of services (regardless of number of allotted sessions) will vary based on a person’s needs.
To make your first appointment CLICK HERE. Read through the FAQ and at the bottom of the portal page you will be asked to submit 3 documents, your submission will not work unless you complete the 3 uploads:
i. Government Issued ID (ie: driver’s license, ID, passport)
ii. School ID
iii. Copy of official school schedule – must be a screen shot from WEBSTAR that includes your name
and N#
Within 1 business day you will receive a phone call to be scheduled with a Triage/Screening appointment. Triage/Screening appointments can be made up to 24 hours in advance and the available times for appointments varies by day and location. The best time to call is at 8:30am.
Should you participate via the HIPPA compliant telehealth option, please make note of the following:
You will need a computer, laptop, or smartphone with a microphone, speakers, and a camera for audio and/or videoconferencing. You will need to use a reliable and secure internet connection rather than public or free wifi. You will need to have space that ensures your privacy (you are alone in the room and others cannot hear you), has enough lighting, and is free from distractions and/or interruptions.
Individual, couples, family and group counseling are provided for all full and part-time enrolled students. Service delivery utilizing a brief therapy model is used and each student is eligible for 10 counseling sessions per year at no cost. If seeing a psychiatrist, students are charged a nominal fee that may be covered by many insurance companies and the Office Manager will assist to determine eligibility and fees. The counselor’s goal is to build upon the student’s current skill sets for positive behavioral change. Services are provided by licensed counselors, a licensed psychologist, and a psychiatrist.
A 30-minute Screening / Triage Session is available daily for all new students and students returning for services after being discharged. During the Screening Session, students will meet with a counselor and collaboratively determine a plan to best address their need(s). Treatment services will then be scheduled based on the option agreed upon.
REGIONAL CAMPUSES: Your first appointment is a 60-minute assessment that will either help you manage your current circumstances, or it will be utilized to determine your treatment moving forward.
Assessment. The service years begins on the day of your first Triage Screening Session and this date becomes
your anniversary date. On every anniversary date, you will once again be given 10 free sessions to be utilize
within the following year. The remaining sessions from the previous service year do not roll over into the new
service year.
give written permission to release information in ways that benefit you. There are some exceptions that allow
information to be released without permission but these exceptions will be described to you before you begin
services.
You will access the registration option through the portal and then you will be set up to participate in services on
your campus. Video services are offered via a video counseling room located on each Regional Campus.
Tampa Bay Regional Campus: There is a designated counselor available by appointment for telehealth counseling Mondays and Tuesdays 3pm-7pm.
Covid-19 Update: Student Counseling Services will provide all services via a HIPPA compliant telehealth platform until further notice. We are committed to ensuring the well-being of our students and staff and know these changes will be temporary.
content. Please keep in mind that following your completion of the Authorization to Release Information, it will
take 7-10 business days for your letter to be completed and available for pick.
Mission and Philosophy
College is an exciting transformative time, but along with these changes often comes a variety of challenges and concerns that are new and unique to the student population. Stress, anxiety and a range of other emotions are normal reactions to the demanding school programs and transition to college life. When these emotions become difficult to deal with alone, Student Counseling Services provides the student with an opportunity to benefit from working on personal issues with experienced and licensed professionals.
Henderson Behavioral Health, serving the Center, is the higher learning institution’s primary behavioral health provider for its students and/or campus community. The mission of the program is to collaborate directly with students to reduce barriers that stand in the way of the definition, implementation and accomplishment of their educational, personal, and or career goals. The center staff will provide students with an opportunity to develop personal insight, identify and solve problems, and implement positive strategies to better manage their lives both academically and personally. They will be sensitive to issues of cultural diversity including but not limited to age, race, gender, sexual orientation, nationality and religion. In addition to working directly with the student, the program’s mission will be realized through outreach, partnerships, and consultation initiatives with faculty, staff, parents, and other university/college entities.
Students are afforded privacy and confidentiality when seeking counseling, however, the Health Insurance Portability and Accountability Act (HIPPA) permits a covered entity to disclose patient health information, including psychotherapy notes, when the covered entity has a good faith belief that the disclosure: (1) is necessary to prevent or lessen a serious and imminent threat to the health or safety of the patient or others and (2) is a person(s) reasonably able to prevent or lessen the threat. This may include, depending on the circumstances, disclosure to law enforcement, family members, the target of the threat or others who the covered entity has a good faith belief can mitigate the threat.
In Case of Emergency
If there is an immediate threat to self or others, you are strongly encouraged to
contact 911 or Public Safety 954-262-8999.
The NSU Center for Student Counseling and Well-being has a 24/7 on call crisis service available for students in need of immediate emotional support by contacting 954-424-6911