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Instructions on setting up MFA on the same phone that has the Microsoft Authenticator app

Setting up MFA on your NSU account to access SharkMail, SharkLink, and Self-Service Banner is a simple process and can be completed in about 5 minutes. The different method options consists of:

  • Calling phone number
  • Texting code to number
  • Asking for verification over Authenticator App

For step-by-step procedures, please follow this guide:

Pre-setup requirements: Remove any previous NSU accounts in Authenticator App              

  • Click on the old Account

           

  • Click on the Gear
                                                                                               
  • Click on the Remove account      

  • Click on the Plus (+)                
                              
  • Select Work or school account and Sign in                                                            

  • Sign in with NSU email, if already signed in, skip to the More information required     

  •  Enter NSU password - if forgot password do not use "Forgot my password"            

  • Click Next  (More information required)                               

  
  • If setting up for Text, click the "setup in a different method"
    • Select "Phone" and enter phone number
  • If setting up for Authenticator App                                                                                          
  • Install Microsoft Authenticator from your App Store and click Pair your account to the app by clicking this link (possible twice)            
          
  •   If a window pops up, go to settings and change settings (If stuck on loop, start over, no need to reset MFA again)   
                              
  • You will be shown a number to enter (click I can't see the number) behind "Are you trying to sign in?" window

  • Remember and type in number when window comes back, click yes
                
  • Will get an activation failed window infront of the green check-mark, click OK
                               
  • the Notification approved will be behind click Next 
                                                            
  • Click Done
                            
  • Click Skip
                                                             
  • Click Continue
                    

 


 

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