WebSTAR Personal Options

Change Your Security Question

The first time you login to WebSTAR, you will be prompted to create a security question and answer. This way, if you misplace your PIN, you can enter the system and reset your PIN. To change your security question, follow the instructions listed below:

  1. Once you login to WebSTAR, you will see the general menu. Click on Personal Information.You will see the following menu:
    WebSTAR Personal Information Menu

  2. Click Change Security Question. You will see the following:
    WebSTAR Change Security Question Screen

    • Common Mistakes:

      • Choose a question that only you know the answer to. For example: What color is the sky? will not keep your information secure.

      • Answers are case sensitive.

      • The answer to your question should be one word. If you ever need to use it, you will need to enter it exactly as you did when you set it up.


        • Question: Who are my kids?

        • Answer: Jason, Andrew and Lisa.

          This is a problem because when you answer the question you must put them in the exact order you used when you set it up. If you answer: Lisa, Andrew and Jason you will not be let in.

  3. Enter your new question and answer in the spaces provided (as shown in the example below).
    WebSTAR Enter New Security Question and Answer

  4. Click Submit and you will be brought back to the Personal menu with the following confirmation:
    WebSTAR Personal Information Saved Confirmation